Job offer

RESPONSIBILITIES 

General: 

Under the supervision of the Living Environment Operations Coordinator of the Société immobilière du Regroupement des centres d’amitié autochtones du Québec (SIRCAAQ), the Rental Agent – Tenant experience manager is responsible for managing a real estate complex comprising a building with 16 large student apartments totalizing 42 rooms, community spaces within walking distance of educational institutions and numerous services in Chibougamau. 

He or she is responsible for managing leases, tenant move-ins and move-outs, file administration, and coordinating maintenance and operational needs. The Agent ensures a quality tenant experience by promoting a welcoming, safe environment conducive to the success and well-being of the community. 

The Agent works closely with the Living Environment Coordinator, the Janitor and building gardian of the living environment, and the RCAAQ mobilization team and its main tasks are: 

Property management 

• Responding to requests from current and potential tenants through various communication channels; 
• Supporting and informing housing applicants in their efforts; 
• Participating in the selection of tenants (interviews, analysis of applications and study plans); 
• Compile and submit complete files to the relevant housing authority; 
• Ensure leases are signed and documents are provided (tenant guide, rules and regulations, code of conduct, etc.); 
• Keep files, contact information, and contact lists up to date; 
• Follow up on service calls, complaints, and tenant requests in collaboration with the concierge-supervisor; 
• Coordinate tenant departures and arrivals; 
• Perform various administrative tasks (filing, scanning, mailings, annual contract renewals, payment agreements); 
• Update filing systems and property management software. 

Relationships with tenants and partners 

• Collaborate with staff and partners involved in community mobilization and educational institutions; 
• Participate in community life (cultural activities, community kitchens, sharing circles, etc.); 
• Act as a point of contact for tenants; 
• Raise tenants’ awareness of the code of conduct, regulations, and community life; 
• Manage social media for the community in collaboration with communications; 
• Collect tenant feedback and ensure necessary follow-ups; 
• Maintain a regular presence in the community space. 

Collaboration with the concierge-supervisor 

 

• Welcome new tenants, conduct inspections before move-in and move-outs; 
• Hand over and collect keys, document the condition of the premises; 
• Participate in annual inspections and ensure compliance with building standards, policies, and regulations; 
• Ensure the safety and quality of the living environment; 
• Handle complaints calmly and professionally, and call on the appropriate resources when required; 
• Contribute to the well-being, health, and safety of tenants and their families. 

REQUIREMENTS 

Education and experience 

• Technical or professional training in a relevant field, combined with a minimum of three (3) years of relevant work experience; 
• Computer skills in office software (SharePoint, Office 365) and property management software (Cogiweb);  
• Ability to communicate orally and in writing in French and English; 
• Knowledge of an Indigenous language is an asset; 
• Experience and knowledge of Indigenous communities and culture. 

Skills and abilities 

• Commitment to the mission and values of SIRCAAQ; 
• Demonstrate initiative and dynamism; 
• Excellent communication and listening skills; 
• Analytical mind, good judgment, and rigor; 
• Problem-solving skills; 
• Respect, empathy, and discretion; 
• Good planning and organizational skills; 
• Observational skills and open-mindedness in order to effectively support customers and provide relevant advice; 
• Ability to adapt to all types of environments and all types of customers;  
• Ability and aptitude for teamwork and collaboration with partners; 
• Customer service-oriented with a human approach; 
• Organized and able to manage multiple tasks and priorities simultaneously. 

Interested candidates are asked to send their resume and a letter of interest no later than March 2, 2026 at 4 p.m. Applications received after this date and time will not be considered. 

Attention: Ms. Nathalie Vincent-Sirois 

85 Bastien Blvd. Wendake, Quebec G0A 4V0 

 📧 By email only: rh@sircaaq.ca 

Please note that only candidates selected for an interview will be contacted.
The masculine gender is used without discrimination and for the sole purpose of simplifying the text.